INCO Academy - Work in Tech provides a launchpad to an IT career

Learners will gain the in-demand skills that will prepare them to be job-ready and have access to employability services to launch their career in IT.

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Free access to the online certificate program (original cost of $49/month)

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Placement services to convert training into jobs

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No degree or prior experience required

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Access to wrap-around services to ensure completion

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100% online courses with flexible schedule

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Available in English, Spanish, Portuguese, Arabic, French, Russian

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What can learners expect?

With this 5-course certificate program designed by Google and delivered on Coursera, learners will have access to a variety of hands-on assessments which will help them to simulate real-world IT support scenarios that are critical for success in the workplace.

By earning these IT Skills, learners prepare themselves for roles that include — systems analyst, support specialist, database administrator, IT technician, computer specialist, and many more. 

What learners will gain upon completion of this professional certification:

  • Learn skills required to succeed in an entry-level IT capacity

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

5 courses in this professional certificate

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Course 1 - Technical Support Fundamentals 

In this course, learners will be introduced to the world of Information Technology, or IT. The curriculum will go through the different facets of IT, including computer hardware, the Internet, computer software, troubleshooting, and customer service. 

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Course 2 - The Bits and Bytes of Computer Network

This course is designed to provide a full overview of computer networking. Learners will cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

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Course 3 - Operating Systems and You: Becoming a Power User

In this course — through a combination of video lectures, demonstrations, and hands-on practice — learners will learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.

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Course 4 - System Administration and IT Infrastructure Services

Learners will learn about the infrastructure services that keep all organizations up and running. Learners will also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, they will learn how to recover organizations’ IT infrastructure in the event of a disaster.

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Course 5 - IT Security: Defense against the digital dark art

This course covers a wide variety of IT security concepts, tools, and best practices. The course is rounded out by putting different concepts together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into organizations or teams.